+1 vote
in Email Support by (user.hidden) (1.7k points)
edited by (user.hidden)
New emails are not coming and I am stuck with this issue. I am not able to delete any file or not able to shift the files from my inbox folder and its full. How to clean it up. Its a huge loss for me and to my business. Any one can help.

1 Answer

0 votes
by (user.hidden) (1.9k points)

Deleting and compacting are the two major steps to get rid of this error.

  • Firstly, copy all your emails to a new folder
  • Then, go to the Tools menu and then choose Account Settings
  • After this, select the Server Settings for the account or local folders in case it is a local folder
  • Now, you can see a local directory on the right bottom of the screen. You need to click on Browse
  • Now, a new window will open, in that window click on the Highlighted Entry followed by a click on Explore. As soon as this is done, windows explorer will open, which is located in the folder where the offending file is situated
  • To proceed towards the completion, close Thunderbird by a click on Cancel on all the windows of Thunderbird that are open and then finally on X
  • For inbox problem, erase the inbox and inbox MSF files. Substitute the name of the folder here that is causing the trouble.
  • Now, restart the Thunderbird applications after the completion of all the steps.