+1 vote
in Facebook Support by (user.hidden) (1.9k points)
Hello! My Husband got a new phone yesterday and it logged him out of his FB on ALL devices. He has the Two Factor Authentication set up but he is unable to access his code generator as he is unable to log into FB on any other device AND the SMS text FB sends to the phone on file is not working either. We have uploaded his ID and even had him take a picture with the code they requested and sent it in and still nothing. Does anyone have ANY insight as to where to go from here as FB doesn't have Tech Support or Customer service.  TIA

1 Answer

0 votes
by (user.hidden) (1.7k points)
Try logging in with an alternate email or phone number

If you don’t know what alternate information you have: log on and follow the instructions
https://www.facebook.com/login/identify

hope it works for you